Phone Hell: Auto-Attendant


TelephoneCalled a seldom-used vendor the other day to request a quote on a small project.  Auto-attendant prompted me to dial my party’s extension if I knew it (I didn’t) or the department I wished to speak with (I picked one from the choices provided).  Was placed in a call queue as all representatives were currently busy with other customers, but, I was assured, my call would be answered as soon as someone became available.   A few seconds later, I was greeted with “Steve” so-and so’s voice mail.  Steve’s voice sounded pleasant enough on the phone so I planned to leave a message for him to call me back.  Except immediately after the beep prompt, another recorded voice came on the line and said, “That mail box is full.  Goodbye.”

And that was the end of the call.  Not by my choice, but by theirs.  Humph.

I immediately went to another vendor who gladly took my order (and my money).

Have you tried calling your own customer service lines lately?  You just might find yourself in your own version of phone hell.  If so, fix it.  Fix it fast as if your business depended on it.  Because it does.

 

 

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